Terms and Conditions Lucky365
— Complete Platform Usage Guide

1 Definitions and Terms

In this Terms and Conditions document, the following terms carry the meanings as stated unless the context requires otherwise:

• "Lucky365" or "Platform" refers to the lucky365.plus website and all related services, mobile apps, and digital products associated with it.
• "Member" or "User" refers to any individual who has registered an account at lucky365 and uses the platform's services.
• "Account Balance" refers to the total funds available in a member's account, including real money and eligible bonus credits.
• "Bonus" refers to any free credits, bonus cash, free spins, or other benefits granted by lucky365 to members through promotional programmes.
• "Rollover" or "Wagering Requirement" refers to the number of times a bonus or deposit must be wagered before a withdrawal is permitted.
• "KYC" (Know Your Customer) refers to the identity verification process that members must complete before their first withdrawal is processed.
• "RNG" (Random Number Generator) refers to the certified random number generation system used across all lucky365 games to ensure fairness.

2 Eligibility and Registration

Use of the lucky365 platform is limited to individuals who meet all of the following eligibility requirements. lucky365 reserves the right to reject or cancel any registration that does not meet these criteria.

• Aged 21 years of age and above on the date of registration.
• A Malaysian citizen or permanent resident who is physically located in Malaysia while using the platform.
• Has never been banned from playing on the lucky365 platform previously.
• Is not currently enrolled in a self-exclusion program on any gambling platform.
• Registering using accurate, truthful, and up-to-date personal information.

Each individual is only permitted to register and own one account only at lucky365. Owning more than one account is a serious violation of these Terms and Conditions and may result in the closure of all associated accounts and the freezing of all balances without compensation.

During registration, you are required to provide complete and accurate information, including your full name as shown on your ID, an active phone number, a valid email address, and a Malaysian bank account registered in your own name. lucky365 reserves the right to request supporting documents at any time to verify the information provided.

3 Member Account

Your lucky365 account is a personal account that may not be transferred, shared, or used by any party other than yourself. You are solely responsible for all activities that occur within your account.

To ensure the security of your account, lucky365 recommends the following measures:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password with anyone, including family members.
• Log out of your account after every session, especially when using a public device.
• Enable two-factor authentication (2FA) through your account security settings.
• Contact lucky365 customer support immediately if you suspect your account has been accessed without authorisation.

Lucky365 will not be held liable for any loss or damage resulting from a member's failure to safeguard their login credentials. Any request to change a password or account information must be made through official Lucky365 channels only.

4 Deposits and Withdrawals

Lucky365 supports a variety of payment methods widely used in Malaysia for convenient deposits and withdrawals.

Deposit: All deposits are processed automatically and credited to your account within seconds. Supported deposit methods include direct bank transfer (FPX) via Maybank, CIMB, Public Bank, Hong Leong Bank, and RHB, as well as popular eWallets such as Touch 'n Go eWallet, GrabPay, Boost, and DuitNow. The minimum deposit amount is RM20 per transaction.

Withdrawal: Withdrawals will be processed within 5 to 30 minutes after the request is received and KYC verification is successfully completed. First-time withdrawals require full KYC completion, including identity card and bank account verification. The minimum withdrawal amount is RM50 per transaction.

• Withdrawals can only be made to a bank account or eWallet registered under the same member's name.
• Lucky365 reserves the right to request additional supporting documents for any withdrawal deemed unusual.
• Withdrawals involving bonuses are subject to the specified rollover requirements — withdrawals will not be processed until the wagering conditions are fully met.
• Any applicable taxes and charges are the sole responsibility of the member.

5 Bonuses and Promotions

Lucky365 offers a wide range of bonuses and promotions from time to time to enhance members' gaming experience. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

The general terms applicable to all lucky365 bonuses are as follows:

• Each member is eligible to receive each type of bonus once only, unless otherwise stated.
• The Welcome Bonus is available exclusively to new members who have just registered and made their first deposit.
• Lucky365's standard rollover requirement ranges from 5x to 20x depending on the bonus type — check the Promotions for full details of each offer.
• Bonuses cannot be directly converted to cash without fulfilling the wagering requirements.
• If there is evidence of bonus abuse, lucky365 reserves the right to cancel the bonus and all related winnings without prior notice.
• Lucky365 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6 Game Rules

All games available on the lucky365 platform — including slots, table games, Live Casino, and specialty games — are operated in accordance with strict industry-standard rules and procedures. Every game uses an RNG system that has been verified and audited by independent international-accredited bodies.

The following applies to all games on lucky365:

• The outcome of all games is final and cannot be disputed, unless there is verifiable evidence of a technical system failure.
• In the event of a technical disruption or disconnection during an active game, lucky365 will use game log data to determine a fair outcome.
• Lucky365 is not responsible for any game interruptions caused by device issues, internet connectivity problems, or technical issues on the player's end.
• The minimum and maximum betting limits for each game are set by the game provider and are clearly displayed within each game's interface.
• Lucky365 reserves the right to suspend or void any game if there is evidence of fraud or manipulation.

7 Prohibited Activities

The following activities are strictly prohibited on the lucky365 platform. Violation of any of these prohibitions will result in immediate action, including account closure and fund freezing.

• Identity Fraud: Registering using another person's personal information or false details.
• Duplicate Accounts: Owning or operating more than one lucky365 account.
• Bonus Abuse: Opening multiple accounts to accumulate bonuses, or using betting techniques designed to manipulate bonus conditions.
• Money Laundering: Using the lucky365 platform for any money laundering or illicit financing activities.
• Third-Party Software Usage: Using bots, automated scripts, hacking software, or any third-party tools to manipulate game outcomes.
• Account Sharing: Allowing or permitting another person to use your account.
• Unauthorised Collusion: Colluding or cooperating with other players during table games or Live Casino to gain an unfair advantage.

8 Account Closure and Suspension

Lucky365 reserves the right to suspend, restrict, or close any member account at any time without prior notice if there is evidence or reasonable suspicion of a breach of these Terms and Conditions, or for security and legal compliance reasons.

Members may also request voluntary account closure by contacting the lucky365 customer support team. For accounts closed upon member request, any eligible remaining balance will be refunded following a review and verification process completed within 3–7 business days.

If an account is closed due to a breach of the Terms and Conditions, lucky365 reserves the right to:

• Freezing all funds in the account while an investigation is conducted.
• Cancelling all bonuses and wins obtained through activities that violate the terms.
• Reporting suspicious activity to the relevant authorities.

9 Liability Limits

Lucky365 provides its gaming platform on an "as-is" basis and makes no guarantees of uninterrupted availability. We work hard to keep the platform running 24/7, but scheduled maintenance and system updates may occasionally cause temporary downtime.

Lucky365 will not be held liable for:

• Any financial losses arising from legitimate game outcomes.
• Losses resulting from a player's device failure or internet connection issues.
• Indirect, incidental, or punitive losses under any circumstances.
• Actions or omissions by third parties, including game providers or payment processors.

The maximum total liability of lucky365 to any member under any circumstance is limited to the net deposit amount made by that member within the 30 days preceding the claim.

10 Disputes and Complaints

Lucky365 is committed to resolving all complaints and disputes in a fair, transparent, and effective manner. If you have any complaint regarding our games, transactions, or services, please follow the procedure below:

1. Contact Customer Support: Start by contacting the lucky365 support team via Live Chat or Telegram. Provide complete details including your account ID, date and time of the incident, and a description of your complaint.
2. Internal Review: Lucky365 will review all game logs, transaction records, and relevant system data within 3 working days.
3. Official Response: You will receive a written response from lucky365 within 5 business days of your complaint being received.
4. Appeal: If you are not satisfied with the initial decision, you may submit a written appeal within 14 days from the date of the first response.

Lucky365's decision following a full review process is final and binding on all matters relating to platform operations. All complaints must be submitted within 30 days from the date of the disputed incident.

11 Terms and Conditions Amendment

Lucky365 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time due to operational requirements, legal changes, or service improvements. All amendments take effect immediately upon publication on the Lucky365 website.

Members are responsible for reviewing these Terms and Conditions periodically to stay informed of the latest applicable terms. The most recent update date will always be displayed at the top of this document.

Continued use of the lucky365 platform following any amendment to the Terms and Conditions constitutes full acceptance of the revised terms. If you disagree with the changes made, you have the right to close your account and withdraw any eligible remaining balance.

12 Contact Us

If you have any questions, concerns, or require further clarification on any part of these lucky365 Terms and Conditions, our support team is available to assist at all times.

• Live Chat: Available 24 hours a day, 7 days a week, directly on the lucky365 platform.
• Telegram: Reach our support agents via the official lucky365 Telegram channel.
• WhatsApp: WhatsApp support is available daily from 8 AM to 12 midnight.
• Email: [email protected]

We are committed to responding within 24 hours for all enquiries submitted via email, and within minutes for enquiries through Live Chat and Telegram.