At lucky365, your privacy is not merely a legal obligation — it is our genuine commitment. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
Six key pillars of privacy protection that lucky365 implements to safeguard every member's personal data
All your personal information and financial transactions are protected by 256-bit SSL encryption — the same security technology used by leading banks worldwide.
Lucky365 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We ensure every data processing activity adheres to local legal guidelines.
Your data is stored in certified data centres equipped with multi-layered physical and digital access controls. Only authorised personnel may access member information, and every access is logged.
Lucky365 does not sell, rent, or transfer member personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting our support team.
We use cookies solely to enhance the user experience and for internal analytics. You can manage your cookie preferences at any time through your web browser settings.
Lucky365 (lucky365.plus) values the privacy of every member on our platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains our practices regarding the collection, processing, storage, and protection of your personal data.
By registering or using the lucky365 platform, you consent to the processing of your personal data under the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
We encourage you to read this document in full. The language used is simple and clear because we believe you deserve to know exactly what happens with your information — without confusing legal jargon.
Lucky365 only collects information that is strictly necessary to operate our services safely and effectively. The following are the categories of data we collect:
| Data Categories | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, ID card number, date of birth | KYC identity verification, fraud prevention |
| Contact Data | Phone number, email address | Account communications, security notifications |
| Financial Data | Bank account number, bank name, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, unauthorized access prevention |
| Usage Data | Game history, game preferences, betting patterns | Service improvement, responsible gaming |
| Location Data | State/city (IP-based) | Geographic compliance, regional access controls |
We never collect credit/debit card numbers directly — all transactions are processed through PCI-DSS certified third-party payment gateways.
Your personal data is collected through the following channels when you interact with the lucky365 platform:
Lucky365 uses your personal data responsibly and solely for the following purposes. We do not use your data for any other purpose without obtaining your consent first.
Lucky365 does not sell, rent, or disclose member personal information to third parties for marketing or commercial purposes. However, under the following limited circumstances, your data may be shared with trusted parties:
All third parties that receive lucky365 member data are bound by strict data protection agreements and are required to comply with the security standards set by lucky365 as well as the provisions of PDPA 2010.
Lucky365 invests seriously in digital security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.
The security measures we implement include:
Lucky365 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the lucky365 platform.
Lucky365 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by lucky365. We respect and facilitate the exercise of all these rights.
Lucky365 fully respects your rights under PDPA 2010 — here is what you can do
You have the right to request a copy of the personal data we hold about you at any time. We will provide the copy within 21 working days.
If any of your data is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting support.
You may request deletion of your personal data after closing your account, subject to applicable legal retention obligations.
You may withdraw consent for marketing or optional data processing at any time without affecting your core account services.
You have the right to object to the processing of your personal data for specific purposes. We will carefully and fairly consider every request.
If you believe your privacy rights have been violated, you have the right to file a complaint with the Malaysia Department of Personal Data Protection.
The lucky365 platform is strictly for individuals aged 21 and above. We do not knowingly collect or process personal data from minors below the specified age.
Should we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered an account on lucky365 are requested to contact us immediately.
Lucky365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Members will be notified of any material amendments via registered email or in-platform notification at least 14 days before the changes take effect.
You are encouraged to review this Privacy Policy page periodically. The latest update date is always displayed at the top of this document. Continued use of the lucky365 platform after the effective date of any amendment constitutes acceptance of the updated policy.
For any inquiries, requests, or complaints regarding this Privacy Policy or the processing of your personal data by lucky365, please contact our Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 5 working days from the date the inquiry is received.
Register your lucky365 account today and play with complete confidence — your personal data is protected by the latest security technology at all times.